This option is available for events. If you're looking to allow customers to request a date and time that is currently not available on your calendar since an event surpassed the maximum number of attendees, then the waiting list feature is for you!
Whether you're inviting customers to an event and numbers are limited or you simply need to open up seats gradually then you'll also find the waiting list feature a great plus. And the best part is: its a per event rule, so you decide whether a event should allow it.
Turn on Waiting List
- Go to Settings >> Services
- Click the Add button or select an event to Edit it
- Make sure this is an event by checking the Event type icon on top
- Under maximum attendees enter the desired number. 1 = no waitlist is active.
- Click Save.
What does the customer see?
The customer will see a note "waiting list" next to a date and time that is not available, and if they do decide to select it, they are informed that this would place them on the wait list. The email communication is also clear in relaying that they have requested this time and date and they should wait until it is confirmed.
How to confirm a wait list appointment?
A wait list appointment is clearly marked in your calendar in a GRAY color and confirming this appointment can be easily done just like any other appointment by changing its status to confirmed. Once the status is changed the customer is informed that their appointment is confirmed.
Changing the status to Canceled will in return inform the customer that the date and time they requested is unfortunately not available and you have declined it.
For more info, please do get in touch.